Baystate Medical Center: Expert, Compassionate Hospital Care In Springfield
Baystate Medical Center (BMC) is a 716-bed independent academic medical center and a teaching site of the UMass Chan Medical School - Baystate. The hospital includes Baystate Children's Hospital, the Wesson Women and Infants' Unit, the region's only Level 1 Trauma Center, and more.
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Find the information you need as a Baystate Medical Center patient or visitor.
Visiting Hours and Policies Find My Medical Records
Related Services
- Wesson Women and Infants' Unit
- Emergency Medicine Springfield
- Surgery
- Cancer Care
- Heart and Vascular
- Neurology Services
- Laboratory Services
About Baystate Medical Center
Entrances and Parking
We want to make sure you are safe and supported during your stay with us, whether you are a patient or a visitor.Learn about policies, rights, responsibilities and services for our patients and visitors.
Patient and Visitor Entrances
Our Daly and Wesson entrances are open from noon to 8 pm daily. Our Chestnut Building entrance (the main entrance under the canopy) is open for patients only from 5 am to 7 pm daily.
Parking for Patients and Visitors
We offer free parking 24 hours a day, seven days a week. Valet parking services are available at the following locations:
- Daly lobby: 8 am - 4:30 pm Monday - Friday
- Wesson lobby: 8 am - 4:30 pm Monday - Friday
- Chestnut Building: 7:30 am - 3:30 pm Monday - Friday
- Emergency Department: 9 am - 12 am Monday - Friday
Finding Your Way in Baystate Medical Center
If you have questions or need help finding your way in Baystate Medical Center, you can:
- Ask someone wearing a Baystate Health badge
- Follow photo-based directions using Baystate Health’s WayToGo direction tool (WayToGo is also available within the MyBaystate mobile app)
- Use our campus map (PDF)
Our Dining Services
We offer three main dining options:
North Café
North Café is our full-service cafeteria.
Location: Daly Building, second floor
Hours: 6 am - 3 am seven days a week
- Breakfast: 6 am - 10:30 am
- Lunch: 11 am - 4 pm
- Dinner: 4 pm - 6pm
- Limited offerings: 6pm - 3am
Atwater's Café in the Marketplace
Atwater's Café in the Marketplace is a bistro-style café option.
Location: Daly Building lobby, third floor
Hours:Monday - Friday: 6 am - 6 pm
- Closed weekends & holidays
Chestnut Café
Chestnut Café is a counter-service option.Location: Chestnut Building, ground floor
Hours: Monday - Friday, 7:30 am - 2:30 pm
Gift Shops
We offer online shopping and two convenient locations for our gift shops.
Baystate Medical Center Online Gift Shop
You can order same-day, bedside delivery of gifts and flowers.
Shop Online
Marketplace Gift ShopLocation: Daly Building, third floor, near the main lobby
Hours:
- Monday - Saturday: 8 am - 8 pm
- Sunday: 8 am - 6 pm
- Phone: 413-794-4929
Pharmacy Services
Our full-service pharmacy is available in the Marketplace in the Daly Building, third floor.
Hours:
- Monday - Friday: 8 am - 8 pm
- Saturday and Sunday: 8 am - 6pm
- Call our pharmacy at 413-794-3291
Community Health Needs Assessments
We regularly work with a team of consultants that researches social and economic factors that affect the health of the people in our service area. Learn more.
Visiting Hours & Policies
Visiting is allowed 24 hours a day at all Baystate Health hospitals. While the number of visitors will not be limited, visitors must follow all instructions from Baystate Health employees to ensure the wellbeing of patients.
We ask that visitors (also called "care partners") share our goal in promoting a healing environment for all patients.
Ambulatory services (same day outpatient) will continue to allow one care partner per patient.
Visitors under 18 must be supervised at all times by a family member or responsible adult assigned by the family.
Infection Control
Masks are required in patient rooms and patient care areas for visitors and will be available at the entrances. Masks are optional in common spaces such as the cafeteria and in corridors.
ALL visitors must adhere to Baystate Health infection control practices that are in effect throughout our organization:
- Wash hands before entering and leaving the patient’s room.
- Care partners may not eat in patient rooms.
Policy for Patients Who Have COVID-19
Policies are the same for patients who have COVID-19, except:
- Care partners and visitors must wear appropriate PPE (personal protective equipment).
- No children under 14 unless a designated exception applies.
See Our Visitor Policy
Visiting Hours and Policies
Take a virtual tour of Baystate Health's flagship hospital campus, a 716-bed independent academic medical center and a teaching site of the UMass Chan Medical School - Baystate.
More Resources
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Our award-winning teams continually raise the bar in healthcare excellence.
We're hiring exceptional team members
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Do you know an exceptional nurse? Nominate them for a DAISY Award!
Thank a Baystate Medical Center Nurse
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Find a Provider
We offer primary care and medical specialties for children and adults through a network of more than 80 practices across western MA.
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Baystate Medical Center (BMC) is ranked among the highest performing hospitals nationally by U.S. News & World Report, Magnet®, Watson Health, and the American Heart Association.
More Awards and Recognitions
Residency and Training Programs
Baystate Medical Center is a training site for the UMass Chan Medical School-Baystate. We offer 10 residency programs accredited by the Accreditation Council for Graduate Medical Education (ACGME).
Learn More About Our Residency Programs
Your Health Record, the Way You Want it
With MyBaystate, you can easily manage your health record and schedule appointments, message your providers, and refill prescriptions.
Sign Up or Enroll
Pay My Bill
We offer multiple bill payment options and participate in most insurance programs in our area.
See Bill Payment Options
Related News
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- News Article Centenarian Honors Nursing Colleague with Generous Gift
- News Article Gifts to last a lifetime
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- News Article Kevin and Sue Lawson Transform Patient Experience with Legacy Gift
- News Article Baystate Breaks Ground for New Baystate Behavioral Health Hospital
- News Article State Supports Donor-funded Child Behavioral Health Program
Giving Back to Baystate Health
Your donation helps bring the best healthcare to our region. Consider a gift to advance care for patients, fuel innovation and drive research and technology in your own backyard.
- Baystate Health Foundation
- Fundraising Events
